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How to claim
your prize


Congrats on winning! To collect your prize, just follow the simple claim process for the type of prize you won. After your claim is processed at Lottery Headquarters in Sacramento, you’ll receive a check in the mail in about 8 to 10 weeks. Please note the processing time for claims may be delayed due to necessary observance of social distancing guidelines and procedures. 

There are various options for claiming your prize, listed below. The fastest way to claim prizes $600 and over is at a Lottery District Office. Wondering about the status of your claim and prize payment? Submit your question using the Contact Us page or email customerservice@calottery.com for the fastest answer.

Lottery District Offices are open Monday through Friday 8AM to 5PM to accept claim forms. No appointments are required. Players can walk-in at their convenience and be assisted on a first-come basis. Claims will no longer be accepted via drop box. Find more information and safety requirements here.

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We are dedicated to maximizing supplemental funding for California public education.