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Our goal is to provide supplemental funding to California’s schools and offer fun and entertainment to our players. If you ever have any questions about our purpose, services or games, feel free to contact Customer Service.

NOTE: Normal processing time for claims is four to six weeks. Due to the high number of prospective winning ticket claims and temporary changes to Lottery operations during the pandemic, it may take 7 to 9 weeks for verified claimants to receive their prize payment. Customer Service Center wait times are also longer than usual due to the volume of claim inquiries. Lottery staff is working overtime to decrease processing time. Thank you for your patience.

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Before you call or email us, check our FAQs to make sure we didn’t already answer your question. Find FAQs.